I just did a search for “ops hack definition” on Google (and DuckDuckGo, just in case) and nothing relevant came up. But we used to throw around this term a lot at Uber, especially during the early days. What we referred to as an “ops hack” was really anything that the operations team came up with as a bandaid solution to problems we couldn’t get resources for - like signing up drivers using Typeform and running the driver onboarding process off of Google Sheets. Were these processes perfect? No. But did they get the job done at least for a while until we could support from eng or other teams? Yes.
What's an ops hack anyway?
Love it. Looking forward to the next one!